Our Company

ESS is a full-service wireless communications provider serving New York, New Jersey, Connecticut and beyond, specializing in the State, Local & Federal Government, Public Safety & Security, Utility, Education, Health Care, Event Planning, and Transportation markets.

ESS provides wireless products, parts, accessories and services such as repair and maintenance contacts, turnkey custom system and mobile installations, system design & engineering, program management, installation supervision, consulting, fleet and inventory management, fiber optics, wireless networks, microwave and tower services. ESS provides products and services from the simplest “push to talk” radios and installations to the most complex mobile data, wireless internet and sophisticated systems. In addition, our mobile installation department specializes in undercover & concealment, lights, sirens, flashers and computers.

ESS is the Largest Authorized Motorola Service Center (MSS) in the NY Tri-state Area. ESS is an Authorized Motorola Radio Equipment Dealer, Agent, State Contract and System Seller.

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ESS solutions

What has made ESS #1? Experience!

ESS has been in business for over 20 years. We have more FCC and Naber certified technicians than anyone in the tri-state area. We have heavily invested in state-of-the-art test equipment and tools. Our technicians only use manufacturer-specified parts on all repairs. Our computer aided dispatch system assures that service calls do not fall through the cracks. Our fleet of 40 equipped vehicles allows us to be where our customers need us when they need us. Our installation and project teams provide custom installations on any size system, fleet, or vehicle. Not to mention our staff of over 60 ESS associates working to provide customers with Total Customer Satisfaction. Our goal is to maximize our customer’s communications uptime.

Our Team

Bob Dale

President

Ted Betz

Vice President

Jodi Buranovsky

Service & Administrative Operations Manager

Tom Zelley

Engineering & Service Operations Manager

Pamela Coltrane-Knott

Senior Service & Sales Account Manager

Steve Pisasale

Director of Sales

Do you have experience with wireless communications systems, RF engineering, 911 emergency call answering and dispatch equipment, sales, or customer service? If you answered yes to any of these questions, ESS might have a place for you!

Work for a company with a dedication to excellence

Working for ESS is an exciting opportunity to design, install, and service some of the most highly regarded brands in the industry. At ESS, your skills and knowledge will have an impact; we are responsible for mission critical communications systems for government, emergency services, healthcare, as well as the private sector.

ESS provides its employees with the tools for success

Outstanding results require outstanding resources. From continued training to cutting edge tools and resources, ESS is committed to providing its employees with the means to excel in every challenge they face.

Competitive Pay and Benefits

We offer very competitive compensation packages and benefits including: company vehicle or travel allowances, medical, dental, life, disability, 401(k), and financial planning. Ongoing training and certification opportunities for the right candidates.

A Tribute to Bill Clark

It is with deep sadness that ESS mourns the loss of our President and friend Bill Clark. Bill was a brilliant businessman but more importantly, he was a kind and compassionate leader of every community he belonged to.

Bill worked for Motorola for many years rising to Vice President of Service for the Northeast Division before founding ESS in 1996. As President of ESS, Bill made it a point to know all of his customers and visited many of them personally. Bill was of the opinion that at the heart of every business relationship was a human being and he never failed to make that personal connection. He frequently spent time exchanging stories with his employees and took a genuine interest in every person he met.

As a respected member of the community, Bill understood that the future lies in today’s youth so he served on his town School Board where tomorrow’s great minds are formed. He cherished his wife and two sons and it was not uncommon for Bill to speak of each of them with pride and affection.

A giant of a man, Bill will be sorely missed but never forgotten, and we carry on in his honor.

Motorola Radio Decontamination Process

The following is official cleaning process for Motorola radios abridged from this document. Please check with your specific radio vendor for detailed instructions:

General Cleaning

For general cleaning, Motorola Solutions recommends mixing one tablespoon of mild dishwashing detergent to one gallon of water (0.5% solution) to clean the external surfaces of the radio. The solution should be applied sparingly with a stiff, non-metallic, short bristled brush, making sure excess detergent does not get entrapped near the connectors, controls or crevices. Do not submerge the radio in the detergent solution. Place the radio under a faucet for rinsing. The radio should then be dried thoroughly with a soft, lint free cloth.

Alcohol

An alternative cleaning method is to wipe the housing plastic down with over-the-counter isopropyl alcohol (rubbing alcohol) with no more than 90% isopropyl alcohol concentration. When cleaning with isopropyl alcohol, the alcohol should never be applied directly to the radio. It should be applied to a rag first, then the radio can be wiped down by the rag. Avoid rubbing label or adhesive areas with the alcohol-soaked rag.

Decontamination

If there is a risk that the radio and attached accessories may have been exposed to harmful pathogens or carcinogens, the following cleaners have been approved for use on APX series portable radios. For maximum efficacy, it is recommended that the contaminated radio first receive a “general cleaning” as detailed above. Then:

– For pathogen decontamination, apply “Zep DZ-7” per manufacturer’s instructions

– For carcinogen decontamination, wipe down the radio with either “Hygenall FieldWipes” or “Enspire Fire Wipes” per the manufacturer’s instructions

IMPORTANT: Motorola Solutions, Inc. is unable to, and did not, determine whether any particular cleaning product is effective in removing specific foreign substances (including viruses) from the radio. However, the above cleaners and processes have been approved for use by Motorola Solutions, Inc. related to their less degrading effect on the physical radio. Please consult the chemical manufacturer’s documentation for specifics on cleaning product efficacy with regards to foreign substances (such as viruses).

Note: We do not recommend cleaning with chlorine-based solvents, as they may deteriorate the plating used to protect the exposed metal chassis.

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COVID-19 Update & Our Commitment to You

To Our ESS Team, Customers, and Suppliers:

With the growing concern surrounding the Coronavirus (COVID-19), we want to take a few minutes to assure you that ESS is taking the necessary precautions to, first and foremost, protect the health of our employees and visitors, as well as best support our clients to minimize any business disruption.

We also ask that our employees, customers and supplier network monitor the U.S. Center for Disease Control and Prevention (CDC) and follow the updates and recommendations around this highly contagious respiratory illness caused by the COVID-19 virus.

ESS is ensuring our teams adhere to our customers’ on-site requirements. We also want to ensure that, as an organization, you are also monitoring and adhering to the CDC advisories and recommendations so that we may continue to keep all of our teams safe during this outbreak.

As service providers we can do our best to ensure that we are performing due diligence to mitigate the spread of this virus.

There are areas to monitor during this time:

Recognizing Symptoms:

  • Coughing, sneezing
  • Fever
  • Shortness of breath, difficulty breathing

Protecting Yourself and others:

The World Health Organization’s (WHO) standard recommendations for the general public to reduce exposure to and transmission of a range of illnesses are as follows, which include hand and respiratory hygiene:

  • Frequently clean hands by using soap or alcohol-based hand sanitizers
  • When coughing and sneezing, cover mouth and nose with flexed elbow or tissue – throw tissue away immediately and wash hands
  • Avoid close contact with anyone with fever and cough
  • If you have a fever, cough, and difficulty breathing seek medical care early and share previous travel history with your healthcare provider

Travel Advisories from CDC:  

Warning Level 3 for Italy, South Korea, Iran, and China (not including Hong Kong) and a Warning Level 2 Travel Advisory for Japan.

Qualify that no one who has returned from a Warning Level 2 or 3 location or who has had close contact with anyone potentially exposed to the COVID-19 virus is being dispatched.

NOTE: If anyone is exhibiting any symptoms, they should stay home until they have recovered. This is a protection for our clients and our co-workers.

For additional information related to this outbreak, please visit the CDC Website and/or the  WHO Website

Thanks to everyone for working together to get through this.

JVC KENWOOD Radio & Accessories Cleaning Process

In response to the COVID-19 pandemic, JVC KENWOOD is providing recommended cleaning and disinfecting instructions for Kenwood radios and accessories to assist with general hygiene guidelines set forth by the World Health Organization (WHO) www.who.int and the Centers for Disease Control and Prevention (CDC) www.cdc.gov.

General Cleaning

1. Remove dust and dirt from surfaces using a clean, soft cloth. If additional effort is required to remove dust and dirt, a non-metallic brush may be used to loosen dirt and debris.

2. Apply a 0.5% detergent-water solution (ex: natural detergent or mild dishwashing soap) or a 70-80% disinfecting ethanol* solution to a clean, soft damp cloth and wipe down all surfaces. If using a detergent-water solution, distilled water is recommended.

3. Dry all surfaces using a soft clean cloth paying close attention to terminals and connectors. 

4. Inspect the radio to make sure no cleaning solution remains trapped near connectors or inside terminal cracks or crevices. 

* The majority of commercially available disinfecting ethanol is diluted to a 70-80% solution. Please check the dilution ratio before using to clean/disinfect radio or accessory surfaces.

Important Note

JVC KENWOOD is unable to, and did not, determine whether any particular cleaning product is effective in removing specific foreign substances from a device, nor whether any disinfectant will remove all germs or viruses. Please consult the chemical manufacturer’s documentation for specifics on cleaning product efficacy with regards to foreign substances (such as viruses).