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Motorola Unified Team Communications
Coronavirus (COVID-19) Notification from ESS

Communication Integration Specialists

We Make It Happen

End to End Service Solutions

Our full-service, turnkey solutions include engineering design, implementation, project management, and maintenance.

Full Systems Integration

ESS sets industry standards for systems integration, with expertise in wireless, fiber, security, and public safety networks.

Ongoing Service Capability

Experienced Engineers and Technicians protect your investment by maintaining the quality and performance of your security equipment and communication systems.

ESS is the premier service provider in wireless infrastructure systems in the New York tri-state area. With turnkey communication and security solutions for every industry, we deliver the power to transform your business.

We Specialize In

Two way radios

Two-Way Radio Solutions

ESS is an authorized Two-Way Radio equipment dealer, agent, system provider, and state contract supplier for Motorola, ICOM, & Kenwood. We can find the right solution for your demands and budget.

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System Integration

System Design & Integration

Delivering expertly designed solutions from conception and installation to service and maintenance with one goal in mind: reliable, constant connectivity for our customers. 

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Radio Repair Services

Uptime Services

Our goal is to maximize customer uptime by providing innovative repair strategies and timely response. All ESS technicians are manufacturer trained and certified before they provide repair services.

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wireless broadband equipment

Wireless Broadband/Point-to-Point

Providing consulting, studies, design, engineering, equipment, project management, implementation, integration, and ongoing preventive maintenance. We are authorized and certified to work on most microwave and Point-to-Point equipment lines.

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Public safety radio

In-Building Emergency Responder Solutions

Design and implementation of Distributed Antenna Systems (DAS) solutions for commercial wireless and public safety applications to boost in-building coverage, improve reliability, and alleviate congestion on wireless networks.

ESS is certified with FDNYr to meet Auxiliary Radio Communication Systems (ARCS) code in NYC.

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Security radio equipment

Security Solutions

ESS is certified to sell and install a wide variety of security solutions including cameras, card readers, voice recorders, security radio equipment, and more.

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Motorola Unified Team Communications

Powerful Alone. Game Changing Together.

Whether you work in hospitality, manufacturing, transportation, or any other industrial workplace, your business relies on many disparate systems and technologies to get the job done – each with a unique role to play in the safety, productivity, and efficiency of your operations. Yet different devices, networks, and technology systems can keep business-critical information in silos. The result is limited communication and collaboration, delayed responses to issues, a heavier burden on your IT department, and a different vendor to manage for each solution.

End-To-End Industrial Communications Suite

Motorola Solutions has created an end-to-end industrial communications suite to break down the walls between your disparate technologies and systems. Instant and reliable two-way radios unified with broadband communications. Robust video security and analytics. Dynamic incident management and dispatch software. Private LTE to off-load your network data burden. And services to manage it all for you. All of these solutions are powerful alone, but when integrated together, they are game-changing for your business.

Motorola Unified Team Communications
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COVID-19 Update & Our Commitment to You

To Our ESS Team, Customers, and Suppliers:

With the growing concern surrounding the Coronavirus (COVID-19), we want to take a few minutes to assure you that ESS is taking the necessary precautions to, first and foremost, protect the health of our employees and visitors, as well as best support our clients to minimize any business disruption.

We also ask that our employees, customers and supplier network monitor the U.S. Center for Disease Control and Prevention (CDC) and follow the updates and recommendations around this highly contagious respiratory illness caused by the COVID-19 virus.

ESS is ensuring our teams adhere to our customers’ on-site requirements. We also want to ensure that, as an organization, you are also monitoring and adhering to the CDC advisories and recommendations so that we may continue to keep all of our teams safe during this outbreak.

As service providers we can do our best to ensure that we are performing due diligence to mitigate the spread of this virus.

There are areas to monitor during this time:

Recognizing Symptoms:

  • Coughing, sneezing
  • Fever
  • Shortness of breath, difficulty breathing

Protecting Yourself and others:

The World Health Organization’s (WHO) standard recommendations for the general public to reduce exposure to and transmission of a range of illnesses are as follows, which include hand and respiratory hygiene:

  • Frequently clean hands by using soap or alcohol-based hand sanitizers
  • When coughing and sneezing, cover mouth and nose with flexed elbow or tissue – throw tissue away immediately and wash hands
  • Avoid close contact with anyone with fever and cough
  • If you have a fever, cough, and difficulty breathing seek medical care early and share previous travel history with your healthcare provider

Travel Advisories from CDC:  

Warning Level 3 for Italy, South Korea, Iran, and China (not including Hong Kong) and a Warning Level 2 Travel Advisory for Japan.

Qualify that no one who has returned from a Warning Level 2 or 3 location or who has had close contact with anyone potentially exposed to the COVID-19 virus is being dispatched.

NOTE: If anyone is exhibiting any symptoms, they should stay home until they have recovered. This is a protection for our clients and our co-workers.

For additional information related to this outbreak, please visit the CDC Website and/or the  WHO Website

Thanks to everyone for working together to get through this.

JVC KENWOOD Radio & Accessories Cleaning Process

In response to the COVID-19 pandemic, JVC KENWOOD is providing recommended cleaning and disinfecting instructions for Kenwood radios and accessories to assist with general hygiene guidelines set forth by the World Health Organization (WHO) www.who.int and the Centers for Disease Control and Prevention (CDC) www.cdc.gov.

General Cleaning

1. Remove dust and dirt from surfaces using a clean, soft cloth. If additional effort is required to remove dust and dirt, a non-metallic brush may be used to loosen dirt and debris.

2. Apply a 0.5% detergent-water solution (ex: natural detergent or mild dishwashing soap) or a 70-80% disinfecting ethanol* solution to a clean, soft damp cloth and wipe down all surfaces. If using a detergent-water solution, distilled water is recommended.

3. Dry all surfaces using a soft clean cloth paying close attention to terminals and connectors. 

4. Inspect the radio to make sure no cleaning solution remains trapped near connectors or inside terminal cracks or crevices. 

* The majority of commercially available disinfecting ethanol is diluted to a 70-80% solution. Please check the dilution ratio before using to clean/disinfect radio or accessory surfaces.

Important Note

JVC KENWOOD is unable to, and did not, determine whether any particular cleaning product is effective in removing specific foreign substances from a device, nor whether any disinfectant will remove all germs or viruses. Please consult the chemical manufacturer’s documentation for specifics on cleaning product efficacy with regards to foreign substances (such as viruses).

Motorola Radio Decontamination Process

The following is official cleaning process for Motorola radios abridged from this document. Please check with your specific radio vendor for detailed instructions:

General Cleaning

For general cleaning, Motorola Solutions recommends mixing one tablespoon of mild dishwashing detergent to one gallon of water (0.5% solution) to clean the external surfaces of the radio. The solution should be applied sparingly with a stiff, non-metallic, short bristled brush, making sure excess detergent does not get entrapped near the connectors, controls or crevices. Do not submerge the radio in the detergent solution. Place the radio under a faucet for rinsing. The radio should then be dried thoroughly with a soft, lint free cloth.

Alcohol

An alternative cleaning method is to wipe the housing plastic down with over-the-counter isopropyl alcohol (rubbing alcohol) with no more than 90% isopropyl alcohol concentration. When cleaning with isopropyl alcohol, the alcohol should never be applied directly to the radio. It should be applied to a rag first, then the radio can be wiped down by the rag. Avoid rubbing label or adhesive areas with the alcohol-soaked rag.

Decontamination

If there is a risk that the radio and attached accessories may have been exposed to harmful pathogens or carcinogens, the following cleaners have been approved for use on APX series portable radios. For maximum efficacy, it is recommended that the contaminated radio first receive a “general cleaning” as detailed above. Then:

– For pathogen decontamination, apply “Zep DZ-7” per manufacturer’s instructions

– For carcinogen decontamination, wipe down the radio with either “Hygenall FieldWipes” or “Enspire Fire Wipes” per the manufacturer’s instructions

IMPORTANT: Motorola Solutions, Inc. is unable to, and did not, determine whether any particular cleaning product is effective in removing specific foreign substances (including viruses) from the radio. However, the above cleaners and processes have been approved for use by Motorola Solutions, Inc. related to their less degrading effect on the physical radio. Please consult the chemical manufacturer’s documentation for specifics on cleaning product efficacy with regards to foreign substances (such as viruses).

Note: We do not recommend cleaning with chlorine-based solvents, as they may deteriorate the plating used to protect the exposed metal chassis.