Equipment Repair and Preventative Maintenance Contracts

Uptime. When your communications systems are down, nothing happens. We get it.
Motorola repair

System Repairs

Our goal is to maximize customer uptime by providing innovative maintenance system solutions and timely response. All ESS technicians are manufacturer trained and certified before they provide repair services.

Radio maintenance

Subscriber Radio Repairs

All subscriber radios are repaired and restored back to manufacturer factory specifications. Our strict commitment to a quick turnaround time lets you know when to expect your repaired equipment to be returned to you. ESS subscriber repair services offer state-of-the-art service to ensure that your equipment is operating at peak performance and will exceed your standards.
What You Get
Why It’s Important
Factory-trained technicians
No need to invest in headcount to support your radios or extensive training to keep them current and certified on the latest technology.
State-of-the-art diagnostic equipment
No need to invest hundreds of thousands of dollars in sophisticated test and repair equipment.
Manufacturer replacement parts
All repairs are returned to original factory specifications by using parts specifically designed for your radios.
Quality repair; upgraded to the latest firmware
Timely and accurate diagnosis and repair assures that all equipment you send to us is reprogrammed to original operating parameters and upgraded to latest firmware.
90-day repair warranty
We guarantee that your repairs will be done right.
Quick turnaround time
You will know when your equipment will be repaired and returned to you.

Service Agreement Tiers

Choose What Best Meets Your Needs
ESSENTIAL GOLD

ESSENTIAL PLATINUM
GOLD INCLUDED
ESSENTIAL VIP
GOLD INCLUDED PLATINUM INCLUDED

Bonus: Receive discounted price on parts, accessories & installation services

Bonus: Receive discounted price on parts, accessories & installation services

Bonus: Receive discounted price on parts, accessories & installation services

REPAIR OF PORTABLE RADIO
  • Complete radio diagnostic bench check
  • Complete FCC check to meet manufacturer specifications
  • Portable radio alignment and optimization
  • Replacement of faulty parts
  • Quick repair cycle time
  • Drop off or ship in to ESS depot
REPAIR OF MOBILE RADIO
  • Provide onsite or in shop technician for complete radio diagnostic
  • Rapid resolution to repair mobile during visit with parts on hand to replace & restore communications
  • Provide handling of faulty equipment if pulled for factory repair
  • Quick repair cycle time
REPAIR OF MOBILE RADIO:
  • Priority service
REPAIR OF PORTABLE RADIO
  • Replacement of faulty antenna*
  • Replacement of battery
INFRASTRUCTURE REPAIR
  • Priority eld service response 8-5 Mon-Fri
  • 24/7 service available
  • All parts and labor included
  • PM check performed annually with documented system report
VIP EXCLUSIVES:
  • VIP service
  • System software upgrades
  • 24/7 Mon-Fri, Weekends & Holidays
  • Designated response & restoration of system
  • System management monitoring & reporting
  • Customer portal to review status of repairs & orders
  • Remote system diagnostic monitoring by certified ESS technician
  • PM check performed annually with documented system report
  • PM check performed on portables and mobiles with documented report
  • Comprehensive package, includes physical and liquid damage to portables and mobiles, up to 40% of new radio cost

*Gold option does not include replacement of antennas, batteries, cable, antenna, microphone, physical damage or water damage to radio housing or interior components of radio.

*Platinum option does not include replacement of antennas, cable, antenna, microphone, physical damage or water damage to radio housing or interior components of radio.

Replacement terms apply; replacement based on performance of radio, does not include physical damage

ESSENTIAL GOLD

Bonus: Receive discounted price on parts, accessories & installation services

REPAIR OF PORTABLE RADIO

  • Complete radio diagnostic bench check
  • Complete FCC check to meet manufacturer specifications
  • Portable radio alignment and optimization
  • Replacement of faulty parts
  • Quick repair cycle time
  • Drop off or ship in to ESS depot

REPAIR OF MOBILE RADIO

  • Provide onsite or in shop technician for complete radio diagnostic
  • Rapid resolution to repair mobile during visit with parts on hand to replace & restore communications
  • Provide handling of faulty equipment if pulled for factory repair
  • Quick repair cycle time

*Gold option does not include replacement of antennas, batteries, cable, antenna, microphone, physical damage or water damage to radio housing or interior components of radio.

ESSENTIAL PLATINUM

GOLD INCLUDED

REPAIR OF MOBILE RADIO:

  • Priority service

REPAIR OF PORTABLE RADIO

  • Replacement of faulty antenna*
  • Replacement of battery

INFRASTRUCTURE REPAIR

  • Priority field service response 8-5 Mon-Fri
  • 24/7 service available
  • All parts and labor included
  • PM check performed annually with documented system report

*Platinum option does not include replacement of antennas, cable, antenna, microphone, physical damage or water damage to radio housing or interior components of radio.

Replacement terms apply; replacement based on performance of radio, does not include physical damage

ESSENTIAL VIP

GOLD INCLUDED
PLATINUM INCLUDED

VIP EXCLUSIVES:

  • VIP service
  • System software upgrades
  • 24/7 Mon-Fri, Weekends & Holidays
  • Designated response & restoration of system
  • System management monitoring & reporting
  • Customer portal to review status of repairs & orders
  • Remote system diagnostic monitoring by certified ESS technician
  • PM check performed annually with documented system report
  • PM check performed on portables and mobiles with documented report
  • Comprehensive package, includes physical and liquid damage to portables and mobiles, up to 40% of new radio cost
Preventative Maintenance

Service Maintenance Contracts

If you are looking for predictable costs over the life of your investment, Service Maintenance Contracts are for you. Extend your product lifecycle and insure your new or existing equipment with service maintenance contracts. Preventative services like routine maintenance ensure your products perform at their highest caliber.

Service Maintenance Contracts allow for easy budgeting and priority services. Additionally, they maximize uptime, increasing productivity and efficiency.

Additional Benefits of Maintenance Contracts include:

  • Continuous protection of your investment by maintaining the quality and performance of your equipment and communications.
  • Priority services that ensure equipment is repaired quickly and effectively.
  • Quick turnaround time, reducing any time lost from equipment malfunction.
  • Complete control of your equipment repair costs

Ask about our Maintenance Tiers; Classic, Plus & 'ESS'ential.

  • Mobile
  • Subscriber
  • Preventative maintenance
  • Remote diagnostics
  • Accessory
  • System software upgrade
  • Infrastructure
  • Antenna systems

Let's Get Started

Motorola Radio Decontamination Process

The following is official cleaning process for Motorola radios abridged from this document. Please check with your specific radio vendor for detailed instructions:

General Cleaning

For general cleaning, Motorola Solutions recommends mixing one tablespoon of mild dishwashing detergent to one gallon of water (0.5% solution) to clean the external surfaces of the radio. The solution should be applied sparingly with a stiff, non-metallic, short bristled brush, making sure excess detergent does not get entrapped near the connectors, controls or crevices. Do not submerge the radio in the detergent solution. Place the radio under a faucet for rinsing. The radio should then be dried thoroughly with a soft, lint free cloth.

Alcohol

An alternative cleaning method is to wipe the housing plastic down with over-the-counter isopropyl alcohol (rubbing alcohol) with no more than 90% isopropyl alcohol concentration. When cleaning with isopropyl alcohol, the alcohol should never be applied directly to the radio. It should be applied to a rag first, then the radio can be wiped down by the rag. Avoid rubbing label or adhesive areas with the alcohol-soaked rag.

Decontamination

If there is a risk that the radio and attached accessories may have been exposed to harmful pathogens or carcinogens, the following cleaners have been approved for use on APX series portable radios. For maximum efficacy, it is recommended that the contaminated radio first receive a “general cleaning” as detailed above. Then:

– For pathogen decontamination, apply “Zep DZ-7” per manufacturer’s instructions

– For carcinogen decontamination, wipe down the radio with either “Hygenall FieldWipes” or “Enspire Fire Wipes” per the manufacturer’s instructions

IMPORTANT: Motorola Solutions, Inc. is unable to, and did not, determine whether any particular cleaning product is effective in removing specific foreign substances (including viruses) from the radio. However, the above cleaners and processes have been approved for use by Motorola Solutions, Inc. related to their less degrading effect on the physical radio. Please consult the chemical manufacturer’s documentation for specifics on cleaning product efficacy with regards to foreign substances (such as viruses).

Note: We do not recommend cleaning with chlorine-based solvents, as they may deteriorate the plating used to protect the exposed metal chassis.

ESSOL_logo

COVID-19 Update & Our Commitment to You

To Our ESS Team, Customers, and Suppliers:

With the growing concern surrounding the Coronavirus (COVID-19), we want to take a few minutes to assure you that ESS is taking the necessary precautions to, first and foremost, protect the health of our employees and visitors, as well as best support our clients to minimize any business disruption.

We also ask that our employees, customers and supplier network monitor the U.S. Center for Disease Control and Prevention (CDC) and follow the updates and recommendations around this highly contagious respiratory illness caused by the COVID-19 virus.

ESS is ensuring our teams adhere to our customers’ on-site requirements. We also want to ensure that, as an organization, you are also monitoring and adhering to the CDC advisories and recommendations so that we may continue to keep all of our teams safe during this outbreak.

As service providers we can do our best to ensure that we are performing due diligence to mitigate the spread of this virus.

There are areas to monitor during this time:

Recognizing Symptoms:

  • Coughing, sneezing
  • Fever
  • Shortness of breath, difficulty breathing

Protecting Yourself and others:

The World Health Organization’s (WHO) standard recommendations for the general public to reduce exposure to and transmission of a range of illnesses are as follows, which include hand and respiratory hygiene:

  • Frequently clean hands by using soap or alcohol-based hand sanitizers
  • When coughing and sneezing, cover mouth and nose with flexed elbow or tissue – throw tissue away immediately and wash hands
  • Avoid close contact with anyone with fever and cough
  • If you have a fever, cough, and difficulty breathing seek medical care early and share previous travel history with your healthcare provider

Travel Advisories from CDC:  

Warning Level 3 for Italy, South Korea, Iran, and China (not including Hong Kong) and a Warning Level 2 Travel Advisory for Japan.

Qualify that no one who has returned from a Warning Level 2 or 3 location or who has had close contact with anyone potentially exposed to the COVID-19 virus is being dispatched.

NOTE: If anyone is exhibiting any symptoms, they should stay home until they have recovered. This is a protection for our clients and our co-workers.

For additional information related to this outbreak, please visit the CDC Website and/or the  WHO Website

Thanks to everyone for working together to get through this.

JVC KENWOOD Radio & Accessories Cleaning Process

In response to the COVID-19 pandemic, JVC KENWOOD is providing recommended cleaning and disinfecting instructions for Kenwood radios and accessories to assist with general hygiene guidelines set forth by the World Health Organization (WHO) www.who.int and the Centers for Disease Control and Prevention (CDC) www.cdc.gov.

General Cleaning

1. Remove dust and dirt from surfaces using a clean, soft cloth. If additional effort is required to remove dust and dirt, a non-metallic brush may be used to loosen dirt and debris.

2. Apply a 0.5% detergent-water solution (ex: natural detergent or mild dishwashing soap) or a 70-80% disinfecting ethanol* solution to a clean, soft damp cloth and wipe down all surfaces. If using a detergent-water solution, distilled water is recommended.

3. Dry all surfaces using a soft clean cloth paying close attention to terminals and connectors. 

4. Inspect the radio to make sure no cleaning solution remains trapped near connectors or inside terminal cracks or crevices. 

* The majority of commercially available disinfecting ethanol is diluted to a 70-80% solution. Please check the dilution ratio before using to clean/disinfect radio or accessory surfaces.

Important Note

JVC KENWOOD is unable to, and did not, determine whether any particular cleaning product is effective in removing specific foreign substances from a device, nor whether any disinfectant will remove all germs or viruses. Please consult the chemical manufacturer’s documentation for specifics on cleaning product efficacy with regards to foreign substances (such as viruses).