Equipment Repair and Preventative Maintenance Contracts

Uptime. When your communications systems are down, nothing happens. We get it.

System Repairs

Our goal is to maximize customer uptime by providing innovative repair strategies and timely response. All ESS technicians are manufacturer trained and certified before they provide repair services.

Subscriber Radio Repairs

All subscriber radios are repaired and restored back to manufacturer factory specifications. Our strict commitment to a quick turnaround time lets you know when to expect your repaired equipment to be returned to you. ESS subscriber repair services offer state-of-the-art service to ensure that your equipment is operating at peak performance and will exceed your standards.
What You Get
Why It’s Important
Factory-trained technicians
No need to invest in headcount to support your radios or extensive training to keep them current and certified on the latest technology.
State-of-the-art diagnostic equipment
No need to invest hundreds of thousands of dollars in sophisticated test and repair equipment.
Manufacturer replacement parts
All repairs are returned to original factory specifications by using parts specifically designed for your radios.
Quality repair; upgraded to the latest firmware
Timely and accurate diagnosis and repair assures that all equipment you send to us is reprogrammed to original operating parameters and upgraded to latest firmware.
90-day repair warranty
We guarantee that your repairs will be done right.
Quick turnaround time
You will know when your equipment will be repaired and returned to you.

Service Agreement Tiers

Choose What Best Meets Your Needs
ESSENTIAL GOLD

ESSENTIAL PLATINUM
GOLD INCLUDED
ESSENTIAL VIP
GOLD INCLUDED PLATINUM INCLUDED

Bonus: Receive discounted price on parts, accessories & installation services

Bonus: Receive discounted price on parts, accessories & installation services

Bonus: Receive discounted price on parts, accessories & installation services

REPAIR OF PORTABLE RADIO
  • Complete radio diagnostic bench check
  • Complete FCC check to meet manufacturer specifications
  • Portable radio alignment and optimization
  • Replacement of faulty parts
  • Quick repair cycle time
  • Drop off or ship in to ESS depot
REPAIR OF MOBILE RADIO
  • Provide onsite or in shop technician for complete radio diagnostic
  • Rapid resolution to repair mobile during visit with parts on hand to replace & restore communications
  • Provide handling of faulty equipment if pulled for factory repair
  • Quick repair cycle time
REPAIR OF MOBILE RADIO:
  • Priority service
REPAIR OF PORTABLE RADIO
  • Replacement of faulty antenna*
  • Replacement of battery
INFRASTRUCTURE REPAIR
  • Priority eld service response 8-5 Mon-Fri
  • 24/7 service available
  • All parts and labor included
  • PM check performed annually with documented system report
VIP EXCLUSIVES:
  • VIP service
  • System software upgrades
  • 24/7 Mon-Fri, Weekends & Holidays
  • Designated response & restoration of system
  • System management monitoring & reporting
  • Customer portal to review status of repairs & orders
  • Remote system diagnostic monitoring by certified ESS technician
  • PM check performed annually with documented system report
  • PM check performed on portables and mobiles with documented report
  • Comprehensive package, includes physical and liquid damage to portables and mobiles, up to 40% of new radio cost

*Gold option does not include replacement of antennas, batteries, cable, antenna, microphone, physical damage or water damage to radio housing or interior components of radio.

*Platinum option does not include replacement of antennas, cable, antenna, microphone, physical damage or water damage to radio housing or interior components of radio.

Replacement terms apply; replacement based on performance of radio, does not include physical damage

ESSENTIAL GOLD

Bonus: Receive discounted price on parts, accessories & installation services

REPAIR OF PORTABLE RADIO

  • Complete radio diagnostic bench check
  • Complete FCC check to meet manufacturer specifications
  • Portable radio alignment and optimization
  • Replacement of faulty parts
  • Quick repair cycle time
  • Drop off or ship in to ESS depot

REPAIR OF MOBILE RADIO

  • Provide onsite or in shop technician for complete radio diagnostic
  • Rapid resolution to repair mobile during visit with parts on hand to replace & restore communications
  • Provide handling of faulty equipment if pulled for factory repair
  • Quick repair cycle time

*Gold option does not include replacement of antennas, batteries, cable, antenna, microphone, physical damage or water damage to radio housing or interior components of radio.

ESSENTIAL PLATINUM

GOLD INCLUDED

REPAIR OF MOBILE RADIO:

  • Priority service

REPAIR OF PORTABLE RADIO

  • Replacement of faulty antenna*
  • Replacement of battery

INFRASTRUCTURE REPAIR

  • Priority field service response 8-5 Mon-Fri
  • 24/7 service available
  • All parts and labor included
  • PM check performed annually with documented system report

*Platinum option does not include replacement of antennas, cable, antenna, microphone, physical damage or water damage to radio housing or interior components of radio.

Replacement terms apply; replacement based on performance of radio, does not include physical damage

ESSENTIAL VIP

GOLD INCLUDED
PLATINUM INCLUDED

VIP EXCLUSIVES:

  • VIP service
  • System software upgrades
  • 24/7 Mon-Fri, Weekends & Holidays
  • Designated response & restoration of system
  • System management monitoring & reporting
  • Customer portal to review status of repairs & orders
  • Remote system diagnostic monitoring by certified ESS technician
  • PM check performed annually with documented system report
  • PM check performed on portables and mobiles with documented report
  • Comprehensive package, includes physical and liquid damage to portables and mobiles, up to 40% of new radio cost

Service Maintenance Contracts

If you are looking for predictable costs over the life of your investment, Service Maintenance Contracts are for you. Extend your product lifecycle and insure your new or existing equipment with service maintenance contracts. Preventative services like routine maintenance ensure your products perform at their highest caliber.

Service Maintenance Contracts allow for easy budgeting and priority services. Additionally, they maximize uptime, increasing productivity and efficiency.

Additional Benefits of Maintenance Contracts include:

  • Continuous protection of your investment by maintaining the quality and performance of your equipment and communications.
  • Priority services that ensure equipment is repaired quickly and effectively.
  • Quick turnaround time, reducing any time lost from equipment malfunction.
  • Complete control of your equipment repair costs

Ask about our Maintenance Tiers; Classic, Plus & 'ESS'ential.

  • Mobile
  • Subscriber
  • Preventative maintenance
  • Remote diagnostics
  • Accessory
  • System software upgrade
  • Infrastructure
  • Antenna systems

Let's Get Started