Motorola MOTOTRBO™ Radios

Connect your entire operation with the power of MOTOTRBO digital portable radios.

Whether you need a sleek, lightweight digital radio or a scalable portable radio, MOTOTRBO™ has a device to fit your operation needs. We have the most comprehensive collection of digital products and the industry’s largest portfolio of data applications ready to connect teams all throughout New York, Connecticut, and New Jersey.

MOTOTRBO™ has devices for noisy environments and discreet solutions for quieter settings, all with the top two-way radio features that make Motorola the leading solution it is today. Each radio is suited for a certain industry, ensuring that the communication needs your specific team has are fitted with the right device to improve productivity and efficiency.

MOTOTRBO XPR Series

The Motorola MOTOTRBO XPR Radio Series (XPR 7000e, XPR 3000e, XPR 7550, and XPR 7580e) are high-performance devices built to deliver complete connectivity to your team. With sleek, light-weight devices and durable, intrinsically safe devices available, there is an XPR radio fit for you.

MOTOTRBO SL and MOTOTRBO CP Series Radios

The MOTOTRBO SL Radio Series (SL300, SL3500e, and SL7000e) are the sleek and light-weight radios you can count on. With a stylish and subtle design, your team gets the power of integrated voice and durable connectivity without any added bulk. The CP200d radio provides the simplicity and efficiency you expect from Motorola, with the flexibility to expand to digital as needed.

Essential MOTOTRBO™ Services

You can choose between two core options of coverage for the essential services package for your new
MOTOTRBO™ two-way radios.

Essential Software

Always stay ahead of the game with Essential Software for MOTOTRBO™ two-way radios. Enhance communication by taking advantage of MOTOTRBO™ Premium software features and software updates.  

The Essential Software package includes Premium features that were normally sold a la carte. Moreover, ensure continuous security, performance and enhanced functionality of your two-way radios and infrastructure by getting access to MOTOTRBO™ certified and tested release software updates and upgrades.

Essential Software protects your investments through access to new features as they are developed and expands your capabilities beyond voice for increased productivity, reliability and safety.

Essential Software / Repair

Our two-way radios are built for superior performance. With expert hardware repair, all radios are returned to factory specifications. Service centers are certified to comply with ISO9001. All Hardware Repairs are expedited back to you so you remain productive and keep your operations running smoothly.

Premier MOTOTRBO™ Services

Critical communication has become increasingly complex as your MOTOTRBO™two-way radios become more IP-based, supporting integrated data applications and enhanced features. Rely on us to help you achieve your performance targets with the right level of service you need for your radio fleet.

With Premier Services, you transfer your MOTOTRBO™ two-way radio operations to our experienced managed services professionals. We assume full responsibility for your MOTOTRBO™ two-way radios, to reduce your risks and provide services to maximize radio performance. Lower your total cost of ownership and focus on your mission as we work with you to define measurable service level agreements to ensure your performance expectations are achieved.

Features

The Core Offer:
We provide critical services to protect your investment and keep your MOTOTRBO™ two-radio fleet up-to-date and organized.

Premium Features that were normally sold a la carte are now included. Protect your investment through access to new features as they are developed and expand your capabilities beyond voice for increased productivity, reliability and safety.

Software Updates help prevent service disruptions, provide enhanced capabilities, improve your radio performance and protect against known cyber threats. Security and software updates are pre-tested and certified in our dedicated test lab to ensure compatibility and avoid any service disruption.

Expert Hardware Repair provides state-of-the-art diagnostics equipment, repair tools and replacement parts to ensure your radios are protected from normal wear and tear. All radios are returned to factory specifications and updated with the latest firmware. Our service centers are certified to comply with ISO9001 and TL9000.

Radio Management Software programs multiple radios at one time, eliminating the need to physically handle and program your radios individually and allowing programming jobs to be scheduled ahead of time. Batch programming via cable or over the air.  You can track and view your entire radio fleet programming status, along with the configuration history for each device to confirm your programming is up-to-date. If you also want your staff to learn how to program radios, we will provide training to teach them how to use the radio management software tool. 

Onsite Support Radio Management Experts will be dispatched to set up hardware, configure software, load radios into the database and provide site-specific training.

Technical Support is available 8x5x5 to help isolate and resolve issues you may have with your MOTOTRBO™ radios. These dedicated professionals have access to documented and repeatable solutions and test environments to recreate your conditions for more effective troubleshooting and faster resolution.

Leveraging Supplemental Support Services: The Options

To ensure all your MOTOTRBO™ two-way radio communication needs are met, Premier Services can provide supplemental coverage to help you manage your radio fleet.

Option 1: Hardware Repair with Accidental Damage

Water, chemical, or physical abuse are not concerns with the accidental damage option, so your radio repair and replacement costs are fixed and predictable. With expedited handling included, we’ll get the work done in no more than three days (plus shipping time), and have your users up and talking in no time.

Option 2: Preventive Maintenance

Performed by our certified technicians, preventive maintenance helps extend the useful life of your radios, reducing repair and replacement costs. Annual maintenance checks include physical inspection and cleaning, electronic tuning verification, firmware and talkgroup verification.

Option 3: Hosted Database

Eliminate your security, patching, updating, backup and storage concerns, and still have 24×7 access to your data when Motorola Solutions hosts your radio management database in our secure network operations center.  We’ll make sure everything stays up-to-date and secure, minimizing downtime and headaches.

Option 4: On-Demand Programming and Updates

Expert technicians ensure your radios are fully operational and that your entire radio inventory is configured to your specifications. We perform changes and modify user configurations to ensure radio features and functionalities support your immediate and ongoing needs. 

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Motorola Radio Decontamination Process

The following is official cleaning process for Motorola radios abridged from this document. Please check with your specific radio vendor for detailed instructions:

General Cleaning

For general cleaning, Motorola Solutions recommends mixing one tablespoon of mild dishwashing detergent to one gallon of water (0.5% solution) to clean the external surfaces of the radio. The solution should be applied sparingly with a stiff, non-metallic, short bristled brush, making sure excess detergent does not get entrapped near the connectors, controls or crevices. Do not submerge the radio in the detergent solution. Place the radio under a faucet for rinsing. The radio should then be dried thoroughly with a soft, lint free cloth.

Alcohol

An alternative cleaning method is to wipe the housing plastic down with over-the-counter isopropyl alcohol (rubbing alcohol) with no more than 90% isopropyl alcohol concentration. When cleaning with isopropyl alcohol, the alcohol should never be applied directly to the radio. It should be applied to a rag first, then the radio can be wiped down by the rag. Avoid rubbing label or adhesive areas with the alcohol-soaked rag.

Decontamination

If there is a risk that the radio and attached accessories may have been exposed to harmful pathogens or carcinogens, the following cleaners have been approved for use on APX series portable radios. For maximum efficacy, it is recommended that the contaminated radio first receive a “general cleaning” as detailed above. Then:

– For pathogen decontamination, apply “Zep DZ-7” per manufacturer’s instructions

– For carcinogen decontamination, wipe down the radio with either “Hygenall FieldWipes” or “Enspire Fire Wipes” per the manufacturer’s instructions

IMPORTANT: Motorola Solutions, Inc. is unable to, and did not, determine whether any particular cleaning product is effective in removing specific foreign substances (including viruses) from the radio. However, the above cleaners and processes have been approved for use by Motorola Solutions, Inc. related to their less degrading effect on the physical radio. Please consult the chemical manufacturer’s documentation for specifics on cleaning product efficacy with regards to foreign substances (such as viruses).

Note: We do not recommend cleaning with chlorine-based solvents, as they may deteriorate the plating used to protect the exposed metal chassis.

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COVID-19 Update & Our Commitment to You

To Our ESS Team, Customers, and Suppliers:

With the growing concern surrounding the Coronavirus (COVID-19), we want to take a few minutes to assure you that ESS is taking the necessary precautions to, first and foremost, protect the health of our employees and visitors, as well as best support our clients to minimize any business disruption.

We also ask that our employees, customers and supplier network monitor the U.S. Center for Disease Control and Prevention (CDC) and follow the updates and recommendations around this highly contagious respiratory illness caused by the COVID-19 virus.

ESS is ensuring our teams adhere to our customers’ on-site requirements. We also want to ensure that, as an organization, you are also monitoring and adhering to the CDC advisories and recommendations so that we may continue to keep all of our teams safe during this outbreak.

As service providers we can do our best to ensure that we are performing due diligence to mitigate the spread of this virus.

There are areas to monitor during this time:

Recognizing Symptoms:

  • Coughing, sneezing
  • Fever
  • Shortness of breath, difficulty breathing

Protecting Yourself and others:

The World Health Organization’s (WHO) standard recommendations for the general public to reduce exposure to and transmission of a range of illnesses are as follows, which include hand and respiratory hygiene:

  • Frequently clean hands by using soap or alcohol-based hand sanitizers
  • When coughing and sneezing, cover mouth and nose with flexed elbow or tissue – throw tissue away immediately and wash hands
  • Avoid close contact with anyone with fever and cough
  • If you have a fever, cough, and difficulty breathing seek medical care early and share previous travel history with your healthcare provider

Travel Advisories from CDC:  

Warning Level 3 for Italy, South Korea, Iran, and China (not including Hong Kong) and a Warning Level 2 Travel Advisory for Japan.

Qualify that no one who has returned from a Warning Level 2 or 3 location or who has had close contact with anyone potentially exposed to the COVID-19 virus is being dispatched.

NOTE: If anyone is exhibiting any symptoms, they should stay home until they have recovered. This is a protection for our clients and our co-workers.

For additional information related to this outbreak, please visit the CDC Website and/or the  WHO Website

Thanks to everyone for working together to get through this.

JVC KENWOOD Radio & Accessories Cleaning Process

In response to the COVID-19 pandemic, JVC KENWOOD is providing recommended cleaning and disinfecting instructions for Kenwood radios and accessories to assist with general hygiene guidelines set forth by the World Health Organization (WHO) www.who.int and the Centers for Disease Control and Prevention (CDC) www.cdc.gov.

General Cleaning

1. Remove dust and dirt from surfaces using a clean, soft cloth. If additional effort is required to remove dust and dirt, a non-metallic brush may be used to loosen dirt and debris.

2. Apply a 0.5% detergent-water solution (ex: natural detergent or mild dishwashing soap) or a 70-80% disinfecting ethanol* solution to a clean, soft damp cloth and wipe down all surfaces. If using a detergent-water solution, distilled water is recommended.

3. Dry all surfaces using a soft clean cloth paying close attention to terminals and connectors. 

4. Inspect the radio to make sure no cleaning solution remains trapped near connectors or inside terminal cracks or crevices. 

* The majority of commercially available disinfecting ethanol is diluted to a 70-80% solution. Please check the dilution ratio before using to clean/disinfect radio or accessory surfaces.

Important Note

JVC KENWOOD is unable to, and did not, determine whether any particular cleaning product is effective in removing specific foreign substances from a device, nor whether any disinfectant will remove all germs or viruses. Please consult the chemical manufacturer’s documentation for specifics on cleaning product efficacy with regards to foreign substances (such as viruses).